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Choosing where to go for care and support after birth

This page gives you information about the different people and places that may provide you with care and support after birth. The Queensland Centre for Mothers & Babies does not endorse, certify, or guarantee the quality of the care provided by these services but welcomes your feedback about these services.

Tip: In an emergency, call Triple Zero (000)


Individual Care Providers

Who can I see? There are several types of care providers that you may like to see. These include General Practitioners (GPs), private midwives and private child health nurses.

What do they do? These care providers provide health care, information and support to women and families after birth. They can also give you a referral to other, more specialised health care providers.

Who can access it? Usually, anyone can access these individual care providers

Does it cost anything? You may be required to pay for the services of some of these care providers. In some cases, you may be able to claim back some of the costs through Medicare (or through private health insurance, if you have it), either at the time of the appointment or later. Some care providers offer 'bulk billing' which means that there are no out-of-pocket costs for you.

Is there a care provider near me? You can find the nearest care provider to you by doing searches on the internet or by looking in the Yellow Pages.

Do I need an appointment? Usually, you will need an appointment.

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Queensland Health Newborn and Family Drop-In Services

Who runs it? Queensland Health

What do they do? Provide information and support to new parents. The kind of information and support offered is different for each service, but may include information and support with parenting, infant development, infant feeding, and adjusting to having a new baby.

Who can access it? Usually anyone who is the parent or carer of a baby aged 8 weeks or younger, but different services may have different guidelines.

Does it cost anything? No. This is a free service.

Is there a service near me? There are currently over 40 Newborn and Family Drop-In Services in Queensland.

Do I need an appointment? No. You can drop in any time during the Newborn and Family Drop-In Service's opening hours.

How can I find out more? For more information about each drop-in service (e.g. types of care offered, transport and parking information) visit the Queensland Health Maternity Services website or contact the service directly.

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Community Child Health Services

Who runs it? Queensland Health

What do they do? Provide information and support to new parents. This may include information and support with parenting, nutrition, and infant feeding, child growth and development assessments, individual clinic consultations, and access to parenting groups.

Who can access it? Families of children aged 0 - 12 years in Queensland

Does it cost anything? No, this is a free service.

Is there a service near me? Locations and opening hours are listed in QFinder, an online directory of health care providers and organisations in Queensland. In this directory, enter your postcode and search for "child health service" or "newborn" (and then click on "Child and Youth" or "Community"). Look out for services called "child health centres", "child health services", "child and family health services" or "children's health services".

Do I need an appointment? Usually, you will need an appointment (this information is provided in QFinder).

How can I find out more? Visit QFinder or contact the service directly.

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13HEALTH

Who runs it? The Queensland Government

What do they do? 13 HEALTH is a confidential phone hotline which provides callers with qualified health advice and assistance from registered nurses and child and family health nurses. This can include an assessment of symptoms, treatment advice, parenting information, referrals to another service(s), advice on disease management, or crisis intervention.

Who can call? Anyone in Queensland

Does it cost anything? No. This is a free service, but you will need to pay for the phone call (local call charges apply).

What is the phone number? '13 HEALTH' (that is, phone13 43 25 84)

Can I call at any time? Yes, you can call 24 hours a day, 7 days a week.

What else? All calls are treated as a confidential medical record. 13 HEALTH is not a diagnostic service and does not replace medical consultation.

How can I find out more? Visit www.health.qld.gov.au/13health, read "Queensland's 13 HEALTH Service – Your Questions Answered" or read the "Information Package for the Health Contact Centre"

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Pregnancy, Birth and Baby Helpline

Who runs it? The Australian Government

What do they do? The Pregnancy, Birth & Baby Helpline is a confidential phone hotline which provides callers with general practical advice about pregnancy, birth and baby information from customer service representatives and counsellors. This includes information about parenting in the first 12 months.

Who can call? Anyone in Australia

Does it cost anything? No. This is a free service. The phone call is also free.

What is the phone number? 1800 882 436

Can I call at any time? Yes, you can call 24 hours a day, 7 days a week, 365 days a year

What else? The Pregnancy, Birth & Baby Helpline does not provide nursing or medical advice and does not replace a medical consultation. The Pregnancy, Birth & Baby Helpline is not an emergency hotline.

How Can I Find Out More? Visit www.healthdirect.org.au/pbb

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Women's Health Queensland Wide Health Information Line

Who runs it? Women's Health Queensland Wide is a not-for-profit organisation funded by the Queensland Government.

What do they do? The Health Information Line is an information and referral service staffed by nurses/midwives. Callers can ask questions about any women's health issue.

Who can call? Any woman in Queensland

Does it cost anything? No. This is a free service, but you will need to pay for the phone call. If you are calling from a mobile phone or long distance, the nurse can call you back.

What is the phone number? (07) 3839 9988. If you live outside of Brisbane, you can phone 1800 017 676 (free call).

Can I call at any time? No. The information line is available Monday to Friday from 9am to 5pm, except on Wednesdays, when it is available from 9am to 12:30pm. Outside of these hours, you can leave a message or email your health question via the website

What else? The information line is not an emergency hotline and does not replace medical consultation.

How Can I Find Out More? Visit www.womhealth.org.au

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Parentline

Who runs it? Parentline is a not-for-profit organisation that is run by Boystown, which receives some funding from the Australian Government

What do they do? The Parentline Helpline is a confidential phone hotline which provides callers with general practical advice and/or support from qualified counsellors. This may include information about caring for infants, parenting strategies and relationships between parents.

Who can call? Anyone in Queensland

Does it cost anything? No. This is a free service, but you will need to pay for the phone call (local call charges apply).

What is the phone number? 1300 301 300

Can I call at any time? No. The information line is available Monday to Friday from 8am to 10pm.

How Can I Find Out More? Visit www.parentline.com.au

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Lifeline

Who runs it? Lifeline is a not-for-profit organisation which receives funding from the community.

What do they do? Lifeline provides access to 24 hour telephone crisis support (13 11 14). Lifeline also provides chat one-on-one with a Lifeline Online Crisis Supporter from 8pm – midnight, 7 days a week (www.lifeline.org.au/crisis-chat).

Who can call? Anyone needing emotional support or crisis counselling

Does it cost anything? No. This is a free service. The phone call is also free if you are calling from a mobile phone (this includes pre-paid and post-paid customers, as well as pre-paid customers who are out of credit). You will need to pay for the phone call if you are calling from a landline (local call charges apply).

What is the phone number? 13 11 14

Can I call at any time? Yes, you can call 24 hours a day, 7 days a week, 365 days a year

How Can I Find Out More? For more information or to download resources visit www.lifeline.org.au

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Other Services

There are also several after birth support services that are run by organisations and groups in the community. These include services especially for women and families who:

  • have had a multiple birth (e.g., the Australian Multiple Birth Association)
  • have had a premature baby (e.g., The Preterm Infants' Parents' Association)
  • have experienced a stillbirth or neonatal death (e.g., SANDS Miscarriage, Stillbirth & Neonatal Death Support, Sids and Kids)
  • are experiencing postnatal depression (e.g., The Post and Antenatal Depression Association, Lifeline)
  • are experiencing breastfeeding difficulties (e.g. The Australian Breastfeeding Association)

There are also services especially for:

  • young women and families
  • Aboriginal and Torres Strait Islander women and families
  • culturally and linguistically diverse women and families

Some of these services and their contact details are listed on the QCMB website links page

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